Customer Service And Building Loyalty Essay - 1562 Words

You can prevent the loss of precious, non-refundable minutes of your life spent on paperwork or problem solving for customers by preparing ahead of time. Keep your customers happy, prevent dissatisfaction: start by investing in your employees training opportunities to respond to incidents before they occur. You can overcome unavoidable service breakdowns via a process known as service recovery. Through service expert Solomon’s (2014) method we can utilize the acronym A.R.F.D.: Apologize, Review the complaint, Fix the problem (also Follow-up), and Document. Additionally, good customer service and building loyalty consist of being sharp, knowing what you are talking about, and giving the customer what they want. Customers will leave for competitors when their needs or expectations cannot be met from your business. The outcome of maintaining customer loyalty is having consistency, and that by building good relationships with consumers will continue to provide future profit and support your business. Keywords: service recovery, service breakdown, building loyalty, prevent dissatisfaction Best Service Recovery and Loyalty Building Practices In Customer Service Customers can sometimes become displeased with a company due to unforeseeable, potential confrontations between the business and client. In other words, a service breakdown occurs, combated by a process known as service recovery. It is possible to recover even the angriest customer if the proper steps are taken;Show MoreRelatedWhy Customer Loyalty Should Influence Marketing Strategy1375 Words   |  6 PagesThe concept of Customer Loyalty can be seen in the work of Deming in his TQM model but the modern more detailed definition was derived from the work of Storbacka, Strandvik, and Gronroos (1994) in the area of service quality models. Relationship marketing places great emphasis on customer lifetime value. The conventional wisdom suggest that loyal customers are the most profitable but recent work by Heiner Evanschitsky and John Glanfield, both now at Aston Business School suggests that this may notRead MoreThe Success Of Tesco And The Uk Supermarket Industry1143 Words   |  5 PagesKapferer (2004) stated that the majority of brand loyalty schemes in the UK supermarket industry are competitive in nature. This segment is highly competitive, as it is based upon capturing market share in the best possible manner to enhance the brand appeal and acceptance in the long run. Tesco is one of the largest supermarket chains in the UK, with a huge brand presence. It has introduced loyalty schemes that have been successful in attracting customers, along with enhancing the brand’s appeal andRead MoreSample Persuasive Message1116 Words   |  5 Pagese-tailing ( Searchcio.com, 2011 ). It is the new wave of the world today. As technology steers our habits toward electronic commerce, it affects different behavioral aspects for both e-tailers and their customers. E-commerce, short for electronic commerce, is the buying and selling of goods and services on the internet ( Searchcio.com, 2011 ). It is important to identify and understand some behaviors inherent to e-tailing so that we can learn how to properly respond to a virtual audience. Develop sampleRead MoreEssay on Customer Service660 Words   |  3 PagesDiversity, Customer Behavior, Customer Loyalty, and Exceptional Service: I have learned that customer comments, good or bad should always be taken into consideration, addressed and handled appropriately. Comments can provide insight to the thought process of the customer and it could help improve not only the customer service department but the product as well. The success of a company relies on the customer. Relationship Building and Solving Customer Problems: Satisfied customers will remainRead MoreHow does an organization create customer value1202 Words   |  5 Pagescreate customer value? Marketing experts Don Peppers and Martha Rogers said: â€Å"Without customers, you don’t have a business.† It is such a simple, nevertheless, a scary thought. We live in a world of consumerism, in which the customer’s wants and desires greatly exceed their basic needs. Even though many see this concept as a threat to modern world society, it has created the extremely competitive marketplace for businesses. The companies are competing everyday to win over as many customers as possibleRead MoreThe Influence of a Hotel Quality of Service and Image and its Effect on Tourism Customer Loyalty1569 Words   |  7 Pageschanges in lifestyle, the services offered by hospitality businesses are now considered to be necessities. Consequently, during the past decade, there has been an exponential growth in hospitality businesses to meet the demands of the growing market. Today, hospitality organizations are faced with intense competition. Hence, in the scheme of business, it has become apparent that the ultimate goal of any organization in a hyper- competitive market, is to maintain a loyal customer base. It is essentialRead MoreImplement Marketing Strategies and Tactics1405 Words   |  6 Pagesor project. BBQfun will be the leading outdoor-lifestyle retailer, catering to the growing need for furnishing new and renovated dwellings in the greater Brisbane area. Board of directors- BBQfun’s board of directors need to approve the plan, customers specific needs, prepare a report of high population in Greater Brisbane area, new homes and renovated homes growing from a base of 50,000 per year, low employment. Human resources staff-Human resources staff may need to adjustment demographic factorsRead MoreCustomer Loyalty And Employee Loyalty1404 Words   |  6 PagesCustomer loyalty plays a very vital role in an organization’s success or not always, is a very interesting debate. It has been suggested at several literature that loyal customer generates ongoing revenue and they also assist in generating profitable business income to any organization. At the same time research also suggests that there are other views available in relation to the concept of loyalty. The important factor to understand is weather those factors lead to long term business profitabilityRead MoreMarketing : Branding And Brand Management1483 Words   |  6 Pagesof marketing today is branding and brand management. Kotler Pfoertsch (2006) write that Building strong brands is an investment, aimed at creating long-term intangible assets thereby ensuring the future success of the company†. In the ever-grow ing competitive marketing environment, most successful companies know that having a powerful brand is a sure way to gaining market share, maintaining customer loyalty, and increasing revenue. The focus being on improving and positioning the different elementsRead MoreCustomer Relationship Management ( Crm ) Essay831 Words   |  4 Pages CRM: Customer Satisfaction, Customer Loyalty, and Firm Profitability Customer Relationship Management (CRM) is a tool that helps track, manage and supply information about customer’s interactions with an organization to help contribute to customer satisfaction that leads to customer loyalty. Additionally, CRM programs provide tools and applications designed to target their efforts on the most profitable customers, target new potential customers, and generate sales and maintain relationships

Grateful Dead Essay - 1500 Words

Throughout history there have been many musical quot;influencesquot;. One extremely important influence to modern music is The Grateful Dead. The group was formed in 1965 by bluegrass - enthusiast Jerry Garcia on guitar and vocals, Ron quot;Pigpenquot; McKernan on vocals and organ, Bob Weir on guitar and vocals, classical music student Phil Lesh on bass and vocals, and Bill Kreutzmann on drums. From the beginning, they brought together a variety of influences, from Garcias country background to Pigpens feeling for blues (his father was an Ramp;B radio DJ) and Leshs education in contemporary seriousquot; music. Add to that, the experimentation encouraged at some of the groups first performances at novelist Ken Keseys†¦show more content†¦Grisman is a still a renowned mandolinist, but while with Garcia, they both explored the bluegrass scene. This was Jerrys quot;foundationquot; for his musical contributions to the Grateful Dead. Without Jerrys influence, the Grateful Dead would not have its distinct earthy timbre or feel that has been extremely significant in attracting their particular following. Another contribution to the Deads style was bassist Phil Lesh. With only formal jazz training on the trumpet, Lesh picked up a bass and learned as he went while playing with the Grateful Deads then nucleus, The Warlocks. Lesh is famous for his jazz improvisational style. This particular style usually finds his fingers running up and down the neck of a five or six string bass (seen right), dropping what are affectionately known to fans as quot;Phil Bombsquot;, furiously low frequency notes that tend to rumble in auditoriums and can only be created with a five or six string bass. As one can well imagine, these two aforementioned styles together could create somewhat of an interesting style. Well, it only gets better. Bill Kreutzmann, the quot;heartbeatquot; of the Grateful Dead, had been behind a kit since the age of eleven when Jerry Garcia met him in 1962. His early love of drums allowed him to be heavily involved in the quot;rock and rollquot; scene. As a teen, Kreutzmann even created rock in roll bands in which to play, as the interest was barely there. After meetingShow MoreRelatedEssay on Grateful Dead1540 Words   |  7 PagesGrateful Dead The Grateful Dead, the most popular so called underground band of all time. This band has underwent many changes, some good and others bad throughout their thirty or so years of performing. I plan to prove that a band that has remained together for thirty plus years isn’t as easy as many would assume. In fact I would have to say the â€Å"down† times in the band almost equal the outrageously great time they had. Despite all the down times the amazing music of the Grateful Dead alwaysRead MoreThe Grateful Dead Essay531 Words   |  3 PagesThe Grateful Dead The Grateful Dead was a band that toured continuously for 30 years until the death of lead man Jerry Garcia. They were known for free flowing jams and bluegrass roots. Phish is a band that has toured consistently for the last 17 years and has in time made themselves into stealth multi-millionaires. Both are very talented bands, who have and in the Deads case, had, created big names for themselves. Many people make wrongful association with these two groups of musicians. ItRead MoreEssay on Jerry Garcia And The Grateful Dead1738 Words   |  7 Pages Jerry Garcia and The Grateful Dead nbsp;nbsp;nbsp;nbsp;nbsp;Jerome John Garcia was born in 1942, in San Franciscos Mission District. His father, a spanish immigrant named Jose quot;Joequot; Garcia, had been a jazz clarinetist and Dixieland bandleader in the thirties, and he named his new son after his favorite Broadway composer, Jerome Kern. In the spring of 1948, while on a fishing trip, Garcia saw his father swept to his death by a California river. nbsp;nbsp;nbsp;nbsp;nbsp;AfterRead MoreCulture and Music Essay921 Words   |  4 Pagessixties drug culture that began on the corner of Haight and Ashbury in San Francisco. The Grateful Dead openly embraced American culture’s outcasts. Long haired hippies followed their favorite band around the country going anywhere they went. LSD was the drug of the times as bands like the Grateful Dead, The Allman Brothers and Jefferson Airplane opened up new worlds for their fans. Although the Grateful Dead would continue to play until the mid-1990’s, the hippie culture of the late Sixties peakedRead MoreMusic of the Sixties Essay1105 Words   |  5 Pageswas beginning to develop was in the slums of San Francisco. The Haight-Ashbury district would spawn acts such as Janis Joplin, Jefferson Airplane, and the Grateful Dead. San Francisco had developed a consciousness about rock. Janis Joplin left in 1967 and traveled to Texas where she found her claim to fame. Jefferson Airplane and the Grateful Dead stayed in Sna Francisco playing in small theatres and venues. The most famous of these was the Filmore West. The combination of this improvisational rockRead MoreThe Television Show Freaks And Geeks Created By Paul Feig And Judd Apatow1139 Words   |  5 Pagesâ€Å"Discos and Dragons†, Mr. Rosso, the school guidance counselor, gives Lindsay a Grateful Dead record, and she listens to it and becomes a fan. When Lindsay is selected to go to an academic summit for being the top one percent at school, she questions whether or not she wants to go. When Lindsay meets two The Grateful Dead fans and they tell her about their shows, Lindsay decides to spend her break following The Grateful Dead shows with Kim. Lindsay decides to do what she enjoys instead of what her parentsRead MoreEssay on The Grateful Deads Effect on Counter Culture 973 Words   |  4 PagesSmudzinski Thinking and Writing 1302-60 Bouchard September 29, 2013 The Grateful Dead â€Å"You’ve got to listen to the heavens, you got to try to understand. The greatness of their movement is just as small as it is grand.† Most young adults of my generation do not know who The Grateful Dead are, but they unknowingly dawn the apparels and slang created in the counterculture of the bands following the Deadheads. The band, The Grateful Dead, became popular in the 60s and carried out wide spread recognitionRead MoreWilliam Shakespeare s Othello 1222 Words   |  5 Pagessomeone s life. That person can be anyone. They can have major impacts. My grandfather died and he was a big role model to me because he showed me a lot of things I could do in life. Back in 1995 Jerry Garcia died, he was the lead singer for the grateful dead. That impacted their community a lot because the band was not whole anymore. Just like in the story the band stayed together to play more shows around the world. In chapter 29 dads finally got to work on the chest. Just like in 1997 Bob Weir startedRead More 1960-19701279 Words   |  6 Pagessixties but to elders it was frightening and mystifying. Rock music became the most important way to unite the new hippie aesthetic. Brilliant colors and hallucinogenic imagery emerged from the music and was called psychedelic. Bob Dylan, the Grateful Dead, Jefferson Airplane among others were the first bands to jump into the psychedelic bandwagon in the sixties. In 1969, Woodstock, a music festival full of peace and happiness united over 450,000 people, causing numerous problems for the crowd. Read MoreEssay Causes of the Counter-Culture1245 Words   |  5 Pagestested the waters (no pun intended) of early techno and trance music that is so popular today. Computers were being used to produce beats, rhythms, and new sounds that boggled the minds of this new generation. The Beatles started to act like the Grateful Dead experimenting with the psychedelic sound which also spawned he Haight-Ashbury district of California . Bob Dylan spoke as the voice of this new American generation with his folk style of guitar. Then there was protest music which was prevalent

Close Reading the Bloody Chamber - 1034 Words

The Bloody Chamber pages 11 to top of 15 In this extract the unnamed narrator and the Marquis consummate their marriage. We see this build up to their consummation where the Marquis teases her, enjoying her discomfort. Left about the in the ‘library’ she discovers a ‘Rops’ picture which is symbolic of their own relationship. Delighted to have found the narrator entranced with what she had seen. the Marquis relishes in her naivety and finally takes her virginity. Leaving her feeling exposed he announces his departure for America. Within these four pages, Carter uses their sexual encounter to explore patriotic views on men through the characteristics of the Marquis and his treatment of the girl. This encounter foreshadows the outcome of†¦show more content†¦It can be argued that the narrator is not accepted as a woman by the marquis in a virginal or non-virginal state and therefore is in a liminal state because he treats her as a child both before and after the consummation of their marriage. Carter creates a dominant atmosphere through the use of minor sentences: â€Å"Not yet. Later.† This causes an awkward tension when the Marqui teases her. The Marqui gets a disturbing thrill from the power he holds over her. Carter wants to reinforce her views on patriarchy suggesting that men see themselves as the dominant figure. Carter also explores an ominous atmosphere through her use of intertextuality. â€Å"All the better to see you† reminds readers of the well known fairytale ‘Little Red Riding Hood.’ Carter changes the tone within these four pages as if the unnamed narrator is talking to the readers. She asks questions like â€Å"even on your honeymoon† as if she was addressing the readers; Carter uses this technique to personally engage readers with her story. Also the pronoun â€Å"your† used by Carter changes her recollection of the story to second person. Carter reminds us that this is her memory her experience, by the absence of speech marks when she is recalling his words. In the middle of this extract, Carter uses irony to reinforce an ominous atmosphere in the discovery the book â€Å"The Secret of Pandora’s Box.† The discovery of this particular book foreshadows her own situation and the fact thatShow MoreRelated Shakespeares Hamlet Essay: Who is Gertrude?1691 Words   |  7 Pages1883 Samuel Taylor Coleridge in Lectures and Notes on Shakspere and Other English Poets comments on what he interprets as a problem or inconsistency in the presentation of the character Gertrude in Shakespeare’s tragedy, Hamlet:      Ã‚  Ã‚  Ã‚   Ham. A bloody deed;- almost as bad, good mother,   Ã‚  Ã‚  Ã‚   As kill a king, and marry with his brother.   Ã‚  Ã‚  Ã‚   Queen. As kill a king?    I confess that Shakspere has left the character of the Queen in an unpleasant perplexity. Was she, or was she not, consciousRead MoreSummary Of The Scarlet Letter 1329 Words   |  6 Pagesstates â€Å"His inward trouble drove him to practices more in accordance with the old, corrupted faith of Rome, than with the better light of the church in which he had been born and bred. In Mr. Dimmesdale’s secret closet, under lock and key, there was a bloody scourge. Oftentimes, this Protestant and Puritan divine had plied it on his own shoulders; laughing bitterly at himself the while, and smiting so much the more pitilessly because of that bitter laugh. It was his custom, too, as it has been that ofRead More Revenge and Vengeance in Shakespeares Hamlet - Beyond Vengeance1547 Words   |  7 Pageshere, But in a fiction, in a dream of passion, Could force his soul so to his own conceit (II, ii, 503-507)    Even when he discovers Claudius guilt, Hamlet finds himself bound by conscience. He comes across Claudius in the Kings chamber, but as Claudius is in prayer (or so Hamlet perceives him to be), he cannot bring himself to kill the King, lest Claudius meet with a better end than his own father:    . . . And so a goes to heaven, And so I am revenged. That would beRead MoreThe Character of Gertrude in Shakespeare’s Hamlet Essay1558 Words   |  7 Pagesunlike Gertrude, who brazenly violates her marriage vow, then breaks social conventions in marrying within a month of her first husband’s funeral, and incestuously marrying her husband’s brother. Though Gertrude and Ophelia contrast morally, they are close socially; the queen confides in Ophelia: â€Å"And for your part, Ophelia, I do wish / That your good beauties be the happy cause / Of Hamlet’s wildness.†    Gertrude shares the duties of state with her husband, presiding alongside Claudius beforeRead More Shakespeares Hamlet - Regarding Gertrude Essay1965 Words   |  8 Pagesseems a kindly, slow-witted, rather self-indulgent woman, in no way the emotional or intellectual equal of her son. . . . Certainly she is fond of Hamlet. Not only is she prepared to listen to him when he storms at her, proof that he is sufficiently close to her to have a right to make comments on   her personal life, but she is unfailingly concerned about him. (46-47)    Gunnar Bokland in â€Å"Hamlet† describes Gertrude’s moral descent during the course of Shakespeare’s Hamlet:    With QueenRead More Shakespeares Hamlet - Gertrude Essay examples2462 Words   |  10 Pagesseems a kindly, slow-witted, rather self-indulgent woman, in no way the emotional or intellectual equal of her son. . . . Certainly she is fond of Hamlet. Not only is she prepared to listen to him when he storms at her, proof that he is sufficiently close to her to have a right to make comments on   her personal life, but she is unfailingly concerned about him. . . .When she has drunk from the poisoned cup, almost her last words are: ‘O my dear Hamlet!’ The simple endearment is very poignant, remindingRead More Shakespeares Hamlet Essay: Observations on Gertrude2572 Words   |  11 Pagescharacters† (Wilkie and Hurt 2155). Samuel Taylor Coleridge in Lectures and Notes on Shakspere and Other English Poets comments on what he interprets as a problem or inconsistency in the presentation of the character Gertrude:      Ã‚  Ã‚  Ã‚   Ham. A bloody deed;- almost as bad, good mother,   Ã‚  Ã‚  Ã‚   As kill a king, and marry with his brother.   Ã‚  Ã‚  Ã‚   Queen. As kill a king?    I confess that Shakspere has left the character of the Queen in an unpleasant perplexity. Was she, or was she not, consciousRead MoreEssay on Passionate Gertrude in Shakespeares Hamlet2793 Words   |  12 Pagescharacters† (Wilkie and Hurt 2155). Samuel Taylor Coleridge in Lectures and Notes on Shakspere and Other English Poets comments on what he interprets as a problem or inconsistency in the presentation of the character Gertrude:      Ã‚  Ã‚  Ã‚   Ham. A bloody deed;- almost as bad, good mother,   Ã‚  Ã‚  Ã‚   As kill a king, and marry with his brother.   Ã‚  Ã‚  Ã‚   Queen. As kill a king?    I confess that Shakspere has left the character of the Queen in an unpleasant perplexity. Was she, or was she not, consciousRead More Gertrude of Shakespeare’s Hamlet Essay3047 Words   |  13 Pagescharacters† (Wilkie and Hurt 2155). Samuel Taylor Coleridge in Lectures and Notes on Shakspere and Other English Poets comments on what he interprets as a problem or inconsistency in the presentation of the character Gertrude:      Ã‚  Ã‚  Ã‚   Ham. A bloody deed;- almost as bad, good mother,   Ã‚  Ã‚  Ã‚   As kill a king, and marry with his brother.   Ã‚  Ã‚  Ã‚   Queen. As kill a king?    I confess that Shakspere has left the character of the Queen in an unpleasant perplexity. Was she, or was she not, consciousRead MoreMacbeth Is To Blame For His Tragedy in Shakespeares Macbeth Essay3086 Words   |  13 PagesMacbeth Is To Blame For His Tragedy in Shakespeares Macbeth Macbeth, the play was one of Shakespeares bloody and goriest tragedies. It was based on a true story of the Celtic throne. It is a play about murder, power, ambition, greed and deception. The play is set in bleak Scotland, where King Duncan rules over all. At the start of the play Scotland is at battle with Norway. Macbeth is Thane of Glamis and has emerged from battle as a brave and courageous solider. He is admired by all as a

Effects Of Divorce On Children Children s Growth And...

Effects of Divorce on Children Parenting is not an easy task. In fact, many believe it to be one of the hardest things to do in the world. It’s never easy to make a decision. This is even more-so when each decision you make not only directly impacts your life, but also the life of your children. A good parent fifty or more years ago would have been defined as those who provided for their children and taught them to be both respectful and responsible. The primary concern was to ensure they were protected from the dangers of the world while maintaining the essential necessities, such as food and shelter. Times have changed, and with it, the research gathered about our children’s growth and development. Now, we aren’t just talking about how they should grow physically, but also how they should grow emotionally, socially, and intellectually as well. Within the last 30 years or so there have been an immense amount of theories about the development and psychology of children. Along with all these ne w theories also came a new level of stressors and pressures on parents. Although it is still important, ensuring your child is well behaved is no longer the only parents concern. With a new concern of keeping your children’s emotional well-being intact, the responsibility of caring for a child just got that much harder. The emotional piece is much more difficult than that latter because while you can see whether a child is behaving properly or not, you cannot determine the emotionalShow MoreRelatedEffects Of Divorce On Children s Socio Economic Success Essay1704 Words   |  7 PagesOra Fudge English 1302.41430 Prof. Savage 4 Dec. 2016 Effects of Divorce on Children s Socio-Economic Success The family is the lowest unit within the social structure. Basically, a family consists of a couple and their children. Socially, a â€Å"full† family unit is respected while â€Å"one† units are stigmatized. In the past decade, an extensive literature has been developed in relation to the interplay between family structure, family change and child outcomes. In the developed world, marriage isRead MoreThe Other Side Of Divorce902 Words   |  4 PagesOther Side of Divorce Sadness, disappointment, depression, feeling as if life is falling apart. Those emotions continue presented and remained throughout and after a divorce. It tears down many hearts of young and hopeful children knowing that the lives as they know are not going to be the same. Added to the midst of the crisis remains confusions of why their parents have to split to begin with. Most people believe that divorces lead to those negative psychological ramifications in children. PartiallyRead MoreDivorce and Its Effect On Children Essay1500 Words   |  6 PagesI. Introdution Divorce is a heavy concept that has many implications for those involved. The situation becomes even more consequential when children are considered. As divorce has become more commonplace in society, millions of children are affected by the separation of the nuclear family. How far-reaching are these effects? And is there a time when divorce is beneficial to the lives of the children? This paper will examine some of the major research and several different perspectives regardingRead MoreSpeech1150 Words   |  5 Pagesspeak with you every 13 seconds of those five minutes a divorce will occur. At the end of today there will be a total of 6,646 divorces and in one week there will be a total of 46, 523 divorces (Portnoy, 2008). I am here today to be the voice of the children whose parents are divorced and transform the children’s lives but I cannot do this alone and I will need your help. Today we will be discussing the issues, obstacles, strengths of children whose parents got divorced, challenges, and concernsRead MoreHow Parents Handle The Divorce934 Words   |  4 Pagesalso interesting to note, that the symptoms and feelings described above tend to be present regardless of how the parents handle the divorce. Research has shown that even when a divorce is friendly, children still experience the same things and respond in the same ways (Rappaport, 2013). These initial symptoms and reactions however, do tend to fade over time, as children adjust to their new lives (Rappaport, 2013). It is understandable to see the many reactions described above, due to the levels ofRead MoreEffect Of Cohabitation On The Male And Females1287 Words   |  6 Pagesstatistics, over 46% of marriages derived from cohabitation today results in divorce cases and the worsening effects is even higher when the couple involved have cohabited severally in the past. The impacts of cohabitation have no positive effects on the male and females involved or even the children. Studies indicate that cohabiting parents spend most of their moneys on drugs and alcohol irrespective of whether they have children or not (Bradley Corwyn, 2004). The aspects of living in cohabitationRead MoreThe Impact Of Divorce On Children And Adolescents3582 Words   |  15 PagesImpact of Divorce on Children and Adolescents Yauheni Silitski Georgia Gwinnett College Stephan Desrochers Abstract In the following paper, the various consequential effects of divorce upon children and adolescents and their development will be examined. The main purpose of this review is to determine the effects of the effects of the growing epidemic of divorce, what is happening to our children when they confront the reality ofRead MoreWhy Parents Should Not Leave After The Divorce Essay1673 Words   |  7 Pages Divorce is an ill-emotional experience that changes the lives of both parents and their children (Chavez, 2010). The relationship between parents is really important to the children as it makes them feel more confident. Mostly we see these things changing when the parents separated due to the custodial parent as children become more confused in their lives. It also leaves the parents affected. The literature covering this issue suggests that these disturbing events affect parents’ emotional, psychologicalRead MoreThe Single Parent Family Structural Environment And Economic Conditions Can Hinder The Development And Growth Of A Child936 Words   |  4 Pagesday and age many children live in homes where there is only one parent, commonly known as single-parent family. According to 2011 Canada Census Bureau information, the number of children living in single-parent households have gone up since 2001 and almost more than three quarters of these children aged 14 and under are livi ng with single parent family headed by woman (Statistics Canada, 2011). Many times there is the absence of the father in these single-parent homes. Children living in such singleRead MoreThe Impact Of Divorce On Childhood Development2370 Words   |  10 Pages The Impact of Divorce on Childhood Development Based on the Ecological Systems Theory Gianna Marie Helmer, LPN Excelsior College Abstract The first three years of a child s life are the most significant for growth and development, both mentally and physically. Young children perceive situations and events that occur in their environment differently depending on their developmental stage. Urie Bronfenbrenner is a psychologist that came up with the Ecological Systems Theory

The Old Man the Boy Relationship Free Essays

The Old Man and the Sea is a heroic tale of man? s strength pitted against forces he cannot control. It is a tale about an old Cuban fisherman and his three-day battle with a giant Marlin. Through the use of three prominent themes; friendship, bravery, and Christianity; the Old Man and the Sea strives to teach important life lessons to the reader. We will write a custom essay sample on The Old Man the Boy Relationship or any similar topic only for you Order Now The relationship between the old man and the boy is introduced early in the story. They are unlikely companions; one is old and the other young, yet they share an insuperable amount of respect and loyalty for each other. Santiago does not treat Manolin as a young boy but rather as an equal. Age is not a factor in their relationship. Manolin does not even act as a young boy; he is mature and sensitive to Santiago? s feelings. He even offers to go against his parent? s wishes and accompany Santiago on his fishing trips. Santiago is viewed as an outcast in his village because he has not caught any fish for more than eighty-four days and is therefore unlucky. Nonetheless Manolin is loyal to Santiago and even when his parents forbid him he wants to help his friend. Their conversations are comfortable, like that of two friends who have known each other for their whole lives. When they speak it is usually about baseball or fishing, the two things they have most in common. Their favorite team is the Yankees and Santiago never loses faith in them even when the star player, Joe DiMaggio is injured with a heel spur. In this way Santiago not only teaches Manolin about fishing but also about important characteristics such as faith. How to cite The Old Man the Boy Relationship, Papers

Issue Of Preference Shares Is Corporations-Myassignmenthelp.Com

Question: What Is The Issue Of Preference Shares Is Corporations? Answer: Introducation The central issue in the given case is to determine if Grand Ltd can issue 5,000 new preference shares on the same terms as existing preference shares. The relevant statute governing the issue of the preference shares is Corporations Act 2001. In accordance with section 124 of this Act, the company has the right to issue various classes of shares including the preference shares (Cassidy, 2013). However, as per section 254A Corporations Act 2001, the preference share issue may be conducted by the company only if the rights related to the same are clearly defined either in the constitution of the company or have obtained approval through a special resolution. The various aspects on which there must be objective clarity are outlined below (Austlii, 2017a). Capital Repayment Surplus assets and profits related participation Nature of dividends (i.e. cumulative or non-cumulative) Voting rights associated Priority in relation to dividend and capital payment when compared with other class of shares Also, in accordance with section 246C, issuance of preference shares on the same terms would alter the rights of the current preference shares (Austlii, 2017c). Application In light of the given facts, it is apparent that Grand Ltd (the issuing entity) has already issued 5,000 preference shares after the registration through the special resolution route which has defined the rights of preference shares. In line with s. 254A, one possible manner of issuance of preference share is based on the rights mentioned in the Constitution of the company which is not valid in the given case as the issuing entitys Constitution is silent on future preference share issue. Thus, the company using special resolution of the members for issuance of incremental 5,000 preference shares can go ahead with the transaction exhibited the right granted by s. 124.However, since the company intends to issue them on same conditions as existing preference shares, thus the rights of the current preference shareholders may be adversely impacted particularly at the time of bankruptcy or liquidation. Also, dividend payment may be adversely impacted and hence the approval from the existin g shareholders would not be unanimous. Thus, it is highly likely that the permission may not be granted (Austlii, 2017b). Based on the above discussion, it may be concluded that Grant Ltd can issue incremental preference shares by passing a special resolution of members but taking unanimous permission of the existing preference shareholders could be difficult which can put the plan in jeopardy. Whenever, there is splitting of the shares into various classes, then variation of rights may happen which is determined by s. 246C. As per this, if the division of shares into more classes, then there is variation of rights if the shares belonging to the different classes do not carry the same right while earlier they enjoyed the same rights. Thus, in such a situation since rights of certain shareholders are adversely impacted, it is imperative to seek the written consent of the existing shareholders (Ciro and Symes, 2013). With regards to resolution or consent, there needs to be unanimous support. In the absence of the same, s. 246D would be applicable. This advocates that when the approval is not unanimous, then the matter may land in court if a minimum of 10% of the shareholders lodge a complaint (Austlii, 2017d). As per the given facts, it is apparent that there would be variation of rights as the Audax family which owns about 60% shares would get two votes per share (Class A) while the remaining shareholders would only get one vote per share (Class B). As a result, the interests and rights of the minority shareholders would be adversely impacted and hence it is imperative that a unanimous approval of the shareholders would be required. However, in this given case it would fail to come as there is no incentive for the 40% minority shareholders to agree to the given scheme of division. If the Audax family does push the resolution through the support of some other shareholders, still it is likely that the matter will land up in court and the judge will nullify the proposed scheme. The relevant rule is s. 246C as per which if the company tends to issue a new class of shares which currently does not exist, then issuance of the same may impact the rights of the existing shareholders if the rights available to the new shareholders are not same as the current shareholders (Austlii, 2017c). Thus, in such a situation since rights of certain shareholders are adversely impacted, it is imperative to seek the written consent of the existing shareholders. With regards to resolution or consent, there needs to be unanimous support. In the absence of the same, s. 246D would be applicable. This advocates that when the approval is not unanimous, then the matter may land in court if a minimum of 10% of the shareholders lodge a complaint (Austlii, 2017d). In the given case, since the majority shareholder Audax family wants to raise additional capital in the form of equity but without dilution of their control, then they wish to issue class B shares to new investors. This may impact the rights of the existing shareholders particularly considering that these are also being issued at $ 5. In the given case, the existing shareholders would not allow of class B shares as it results in the Audux family keeping control instead of diluting their stake in case they do not wish to assume incremental debt. Thus, it is likely that the resolution would not be passed unanimously and hence it could potentially be annulled through legal intervention. Conclusion Based on the above, it is apparent that the Grant Ltd would not be able to issue class B shares at $ 5. References Austlii (2017a). CORPORATIONS ACT 2001 - SECT 254A, Power to issue bonus, partly-paid, preference and redeemable preference shares. [online]. Available at: https://www.austlii.edu.au/au/legis/cth/consol_act/ca2001172/s254a.html [Accessed 10 Aug.2017]. Austlii (2017b). CORPORATIONS ACT 2001 - SECT 254B, Terms of issue. [online]. Available at: https://www.austlii.edu.au/au/legis/cth/consol_act/ca2001172/s254b.html [Accessed 10 Aug.2017]. Austlii (2017c). CORPORATIONS ACT 2001 - SECT 246C, Certain actions taken to vary rights etc. [online]. Available at: https://www.austlii.edu.au/au/legis/cth/consol_act/ca2001172/s246c.htmln [Accessed 10 Aug.2017]. Austlii (2017d). CORPORATIONS ACT 2001 - SECT 246D, Variation, cancellation or modification without unanimous support of class. [online]. Available at: https://www.austlii.edu.au/au/legis/cth/consol_act/ca2001172/s246d.html [Accessed 10 Aug.2017]. Cassidy, J. (2013) Corporations Law Text and Essential Cases. 4th edn. Sydney: Federation Press. Ciro, T. and Symes, C. (2013) Corporations Law in Principle. 9th edn. Sydney: LBC Thomson Reuters

Educational Mindset free essay sample

Growth by most definitions is an increase of some sort or another. Growth means starting at one point and continually achieving more over time. The growth mindset is no different. The concept of the growth mindset is that over time and throughout one’s life, they continually adapt, change, and achieve a higher level of understanding about themselves and how they perceive themselves. This growth is due to the fact that they are generally able to identify their faults and weaknesses as well as understand their strengths. They accept the fact that they have these deficiencies, however, they are not satisfied with them, therefore they attempt to fix them or change them. This mindset that one is never done growing, learning, developing or bettering themselves is the basis for the â€Å"growth mindset† and the epitome of what these types of individuals stand for. The ideal example of a person that would have to have a growth mindset is a golfer. We will write a custom essay sample on Educational Mindset or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Every golfer knows that they could always do better the next time. Whether it be a missed put or a shanked nine iron, there is no such thing as a perfect round. Without a growth mindset, an individual would just give up after their first round. They live by the motto that failure isn’t okay, but it isn’t the end either. They will try over and over again, hoping to achieve a different and better outcome the next time. No outcome is fixed in the eyes of these individuals. In the eyes of individuals with a â€Å"fixed mindset†, the outcome is what it is. If the outcome is not a complete success, it is a complete failure. There is little to no middle ground for people with a fixed mindset. These are the people who often get great grades, have great performances, and are told all their life that they are great individuals. These feelings of greatness are completely demolished as soon as these individuals encounter any amount of failure or let down. To people with a fixed mindset, things are usually black or white, seldom do they associate within the realms of gray. Improvement is not an option for those that have adapted this type of mindset. They believe you are either born with a skill or you are not. They do not believe that a skill can be developed and honed for a better result. For this reason, when failure occurs, they simply accept the outcome and choose not to attempt to better themselves for alternate outcome. These mindsets are often formed at a very early age. Parents praise their children for what they are great at and often neglect encouragement for what their children are not good at. These individuals also believe that their mindset cannot be changed. Growth or fixed, what kind of mindset do I have? Well, I love to golf, and the good Lord knows that I am far from perfect†¦ever! I am still in school, going back to get my masters in teaching, which means I am not satisfied with where I am at in my career. I am striving to do better after 37 years of trials and errors and multiple failures. I have refused to settle for anything and continue to take on challenges year after year. My four children are all different, yet I know not one of them is perfect. They all have flaws, and I encourage each one to do better the next time they attempt something. I am on my second marriage, a vast improvement from my first one. Again, I chose not to settle in a relationship that neither of us were happy in, and instead of believing I was a failure at relationships, I chose to make sure I did things better the next time around. I believe that I am not a perfect husband or father, unfortunately I fail often. These failures only make be a better father and husband though, because I learn from them and make myself better for the next time. So, growth or fixed? Which am I? As much as I love to be successful, success does not define me, hold me back or limit me in any way. That being said, I suppose I have a â€Å"growth mindset†. This is a quality that I am proud of, and hopefully it will be something I can pass down to my children. The mind never stops growing†¦neither should the mindset.